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RESERVATIONS & DEPOSIT
A deposit is required upon reservation if your minimum deposit is less than the required amount,
kindly top up the difference within the next two (2) days.
Payment of deposit does not constitute
confirmation of the tour. All groups are subject to a minimum group size in order to depart.
| Tour Type |
Deposit required per person |
| All Group Tour Packages (Except USA) |
S$500 |
| Free & Easy Packages |
50% - 80% of total tour fare |
| Tours on Chartered Flights |
Amount per Terms and Conditions stipulated by principal suppliers |
| Tours organised by third parties (e.g. luxury cruise, overseas land operators, airlines etc ) |
Group tours with special and or promotional airfares require amount per terms and conditions stipulated
by principal suppliers
In the event of an increment of taxes and fuel surcharge imposed by relevant
authorities and airlines, the Company reserves the right to request for a top up on initial deposit
for immediate issuance of air tickets, to avoid incurring additional surcharges.
Tour prices are accurate
at time of quote and are subject to change without prior notice.
PAYMENT & CANCELLATION POLICIES
Payment may be made in cash, by NETS, cheques or credit cards. Cheques will only be accepted if presented
at least 5 working days before departure. A service fee will be imposed for certain payment instruments
and this will be made known to the passenger upon payment.
Payment by installment plan, where applicable, is valid for selected banks and subject to banks' approval
bounded by their terms & conditions.
For group tours, full payment is required fourteen to twenty-one (14 to 21) days before departure.
For tours on chartered flights, full payment must be made one month before departure.
For free and easy packages, full payment is required upon confirmation of air reservations and land
arrangement, before issuance of travel documents.
All taxes and fuel surcharge are subject to change without prior notice and in the event of any surcharge
imposed by relevant authorities and airlines, the company will collect the difference even after full payment
is made before tour departure.
Failure to comply with the above stipulated payment policies may result in the cancellation of your airline
seats and/or your booking with cancellation charges as stipulated below.
No. of days between departure and receipt of cancellation notice |
Cancellation fees per passenger |
All tours (except tours on chartered flight & free and easy packages) |
Tours on chartered flights |
| 35 days and above |
S$300 |
Full deposit |
| 15 - 34 days before departure |
S$500 |
Full tour fare |
| 08 - 14 days before departure |
50% of tour fare or S$500 whichever is higher |
| 04 - 07 days before departure |
75% of tour fare or S$500 whichever is higher |
| 3 days and less |
Full tour fare |
The above chart may not apply to certain tour groups. Group tours with special and
or promotional airfares will incur additional cancellation fees upon air tickets issuance.
Under such circumstances, a separate set of policy will be made known to the passenger at
point of booking.
For free and easy packages, administrative fees and /or one night hotel rate will be imposed
for those travel documents not issued. Once issuance of travel documents there will be no
changes allowed and no refund value.
Terms above apply only to tours operated by the Company. For tours or components supplied
by third party(ies) e.g. luxury cruise, overseas land operators, hotels, airlines, car rentals,
trains etc, cancellation terms & conditions shall apply with a handling charge of S$50 per
service per passenger.
Cancellation of bookings must be made in writing to avoid misunderstanding.
The Company reserves the right to withdraw any passenger as a member of the tour if it appears
to the Company that the behaviour or conduct of such person is deemed detrimental to or
incompatible with the health, safety, interests, harmony and welfare of the other tour
participants and the group as a whole. Under such circumstances, the Company shall be under
no liability thereafter to any such person.
AMENDMENT
A minimum amendment fee of S$75 per passenger per amendment will apply for any changes
made to existing booking. For changes to flight component of the tour, a minimum
administrative charge of S$50 per ticket on top of any airline charges will be levied
for any amendment, except for all special fares and promotional air tickets including
tax reserved are non-negotiable, non-endorsable, non-refundable and non-reroutable.
No refund will be made for any unused air ticket.
A postponement of tour by passenger for any reason is a tour cancellation. Under such
circumstances, the above Payment & Cancellation Policies will apply.
The Company makes reasonable effort to avoid changes in itinerary. However, the Company
reserves the right to make changes at any time without compensation, especially during
the peak season and unforeseen circumstances.
EXTENSION OF STAY AND DEVIATION
Extension/deviation of stay may be permitted at the end of the tour, subjected to maximum
validity and restriction of air tickets, seat confirmation and availability of hotel
prior to commencement of the tour. It is the passenger's responsibility to hold confirmation
for the return flight. When extension/deviation of stay cannot be confirmed two weeks prior
to departure, the passenger is deemed to be returning with the original group schedule.
All extra cost incurred to process the extension will be borne by the passenger. Please
note that extension/deviation of stay will be at passenger's own expense and transfers to
and fro airports will not be provided. Extension/deviation of stay is not permitted for
tours operated with chartered flights.
REFUND POLICIES
At times, due to low subscription for a group tour, the Company may choose to cancel the
entire tour 10-14 days prior to departure. The company may, if it so chooses, recommends
alternative tours preferably to the same destination or other tours, based on current tour
fare of the same period.
In case of free & easy tours, accommodation and all services are strictly on request and
subject to confirmation. The Company may recommend alternatives if available; sometimes
with surcharges.
All chartered flights are subject to approval by relevant government authorities. In the
event that the required approval is not granted one (1) week before the scheduled departure
date, alternative travel arrangement which may involve scheduled flights on other carriers
may be arranged for departure on the schedule departure dates or an alternative date as
determined by the Company to be appropriate.
Should the passenger decide not to accept the alternatives, all refunds (exclude Visa Fee)
will be paid within 4-6 weeks. However, during the peak season, refunds may take longer due
to the increase in transactions. In cases of credit card payment, refunds (if any) will be
made through the credit card company. There shall be no additional claim due to the
cancellation of tour. The company shall not be liable for such cancellation, save that the
Company shall make the necessary refunds of deposits or tour fares set out herein.
Certain tour inclusions may involve the Government's facilities. In the event that these
facilities are taken back temporarily by the relevant authorities, a replacement or refund
will be made as determined by the Company to be appropriate.
No refund will be made with respect to accommodation, meals, sightseeing tours or any other
services included in the tour fare but not utilized by the passenger, either in part or in
full, or where passenger amends, cancels or otherwise varies arrangements after commencement
of the tour.
| TOUR FARE INCLUDES |
| a) |
Return economy class group tour air ticket |
| b) |
Where stipulated in the tour itinerary, domestic flights, train tickets, transfers, admission fees,
meals and sightseeing |
| c) |
Accommodation based on twin or triple sharing room. For triple room, the third bed may be a
‘roll-away’ bed. For single passengers, a single supplement charge applies. |
| TOUR FARE EXCLUDES |
| a) |
All taxes and fuel surcharges imposed by relevant authorities and airlines. |
| b) |
Visa application fees |
| c) |
Excess baggage charges, room service, beverage, laundry charges, travel insurance and all items of personal nature |
| d) |
Gratuities to drivers, tour guides, tour leaders, hotel porters etc |
CHILD FARE
Child fare is applicable to children under the age of twelve (12) on the scheduled date of departure.
It is calculated based on the child sharing a room with two or three adults in the same room with no
extra bed. A surcharge will apply in the event where an extra bed is required or when the child is
sharing room with only one adult.
In some countries, due to fire regulation, it is compulsory for each person to have their own bed.
Booking with four persons in a room will not be allowed unless the hotel has quad sharing rooms available.
SPECIAL REQUEST
Any special requests such as special meals, dietary requirements, adjoining/adjacent rooms etc shall
be communicated to the Company upon reservation. Please note, however, that such requests are subject
to availability and confirmation by the respective airlines and hotels.
TRAVEL DOCUMENTS
It is the passenger's sole responsibility to ensure that his/her international passport has a validity
of at least six (6) months beyond the conclusion of the tour as well as the necessary visas and have at
least four (4) blank pages side by side. Relevant visas and vaccinations, health certificates and all
necessary travel documents (e.g. exit permit, work permit, social visitor pass etc) as required by the
various government authorities of the countries to be visited.
For foreign passport holders, it is the passenger's responsibility to hold valid re-entry Visas.
VISA
Different embassies/consulates require varying lengths of time to process visa applications. The Company
renders assistance in visa application wherever possible, The Company cannot, however, guarantee the
approval of such visa application. This service is subject to (auxiliary) charges.
If, for any reason, application for visa or exit permit is rejected, full refund of all monies paid
(excluding visa application fees paid to the respective embassies) will be made if the result is made
known to the Company at least 35 days prior to departure. If less than 35 days' notice is given, the
relevant cancellation fee as stated under the section "Payment & Cancellation Policies" and/or in the
addendums to the terms & conditions, if any, will apply.
The Company will not be responsible for any expense, reimbursement or refund of the tour fare if the
passenger is deported or refused entry by immigration authorities on the tour for whatever reasons,
including improper travel documents, quarantine, custom regulations, and possession of unlawful items
or irregularities that may cause harm/damage to person or property.
TRAVEL INSURANCE
Arrangement for travel insurance is strongly recommended to cover unforeseen circumstances such as
trip cancellation, loss of personal belongings, baggage & medical attention etc. Under no circumstances
shall the Company be construed as a carrier under a contract of carriage of a passenger and his/her
baggage and belongings.
BAGGAGE
Each passenger is entitled to check in one bag not exceeding twenty (20) kilogrammes and one (1)
hand-held baggage and or subject to individual airlines' baggage allowance. Excess baggage charge
must be paid by the passenger upon check in.
SEAT ROTATION
For the convenience of all members of a tour group, passengers may be requested to rotate
seating arrangement on the coach or other mode of transportation for the duration of the tour.
RESPONSIBILITY & LIABILITY
The Company acts as agent for the airlines, transport companies, hotels and other principals of
the tour packages and is not liable for changes made by suppliers but will render assistance where
possible. All tickets, coupons and orders are furnished and issued, subject in every respect to
those terms and conditions under which the means of transportation or other services provided thereby
are offered or supplied by owners, operators, managing agents or agents of public carriers. The
company accepts no responsibility for any injury, damage, accident, loss, delay or irregularities
that may be caused to the person or property where such occur as a result of circumstances beyond
its control.
The Company will not be responsible or liable (for damages, refunds or otherwise) for:
| a) |
Mechanical breakdown, government actions, acts of God, strikes, compulsory
quarantine, or other circumstances beyond its control |
| b) |
Failure of the passenger to obtain required documentation |
| c) |
Failure of the passenger to follow reasonable instructions including but
not limited to meeting time and venue |
| d) |
All purchases made at designated shopping outlets during the tour |
No tour guides, tour leaders or other employees or agents of the Company are authorized to commit the
Company to any liability whatsoever and the Company shall not be bound by any statement or representation
unless it is in writing and signed by a Management Executive of the Company.
NO VARIATION OF CONDITIONS
These terms and conditions shall not be amended or waived except by written agreement between you and the Company.
COMPLAINTS AND CLAIMS
Any complaint and/or claim shall be made known to the Company in writing within fourteen (14) days from the date of
return to Singapore for the company's investigation. In the event, where passengers require assistance from the
Company to make a claim against 3rd party(ies), a service fee will be imposed. No responsibility is accepted in
respect of any complaint and/or claim not so made.
SERVICE GUARANTEE
We are committed to offer goods & services of satisfactory quality and will provide timely information concerning
changes in any itineraries, tour components should they differ from our tour brochures and/or tour shelves.
We have procedures to deal with any grievances and complaints and undertake to resolve them within the maximum period of 3 months.
NON-DISCLOSURE OF INFORMATION
Customers' particulars are solely for the purposes of completing sales transaction and will not be disclosed to 3rd party(ies).
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